শক্তির নতুন ভাবনা

ShurjoShokti Technologies - Refund Policy

At ShurjoShokti Technologies, we are committed to delivering high-quality solar energy solutions and ensuring a transparent and fair refund process for our customers. Since our products involve customized installations, refund requests will be handled in accordance with the following policy.

1. Eligibility for Refunds

✅ Order Cancellations Before Processing: If a customer cancels an order within 24 hours of placement, they are eligible for a full refund.
✅ Partial Refund for Processed Orders (Before Shipment/Installation): If cancellation occurs after 24 hours but before shipment or installation scheduling, a deduction of 10% will apply to cover administrative and inventory restocking costs.
✅ Faulty or Defective Equipment: If any solar component (panels, inverters, batteries, etc.) is found to be defective upon delivery, a replacement or refund will be provided after verification.
✅ Failure to Deliver: If ShurjoShokti Technologies is unable to deliver or install the system due to an internal issue, the customer is entitled to a full refund.

2. Non-Refundable Cases

🚫 Orders that have already been shipped or installed.
🚫 Customized solar system orders (as these involve special-order components).
🚫 Bulk or corporate projects with signed agreements.
🚫 Customer-requested modifications after installation (adjustments must be covered under the service policy).

3. Refund Process & Timeline

🔄 Approved refunds will be processed within 10–14 business days from the date of approval.
💳 Refunds will be credited to the original payment method used at the time of purchase.
⚠️ Transaction fees or bank charges (if applicable) will be deducted from the refund amount.
📢 Customers will be notified via email/SMS once the refund is initiated.

4. How to Request a Refund

To request a refund, customers must:

📧 Email: support@shurjoshokti.com

📝 Submit the following details:

✔ Order Number
✔ Name & Contact Details
✔ Reason for Refund Request
✔ Photos (if applicable, for defective products)

Once the request is received, our team will review and verify the case before processing the refund.

5. Exceptions & Special Cases

ShurjoShokti Technologies reserves the right to review refund requests on a case-by-case basis, including:

Force majeure events (natural disasters, strikes, supply chain disruptions).
Unexpected delays in delivery or installation (subject to compensation if applicable).
Customer-specific situations (to be considered under goodwill).

🔹 Important Note

By making a purchase, customers agree to the terms outlined in this Refund Policy. We encourage customers to carefully review their order before confirmation. Our goal is to ensure customer satisfaction while maintaining fairness in business operations.

🚀 Thank you for choosing ShurjoShokti Technologies – powering a sustainable future!