ShurjoShokti Technologies - Order Cancellation Policy
At ShurjoShokti Technologies, we are committed to providing high-quality solar energy solutions and ensuring a seamless customer experience. Since our products involve customized installations and system integrations, we have established a clear Order Cancellation Policy to maintain efficiency and fairness for both parties.
1. Cancellation Before Order Processing
- Customers may request order cancellation within 24 hours of placing the order without any cancellation charges.
- After 24 hours but before processing begins, cancellation may be subject to a 5% administrative fee to cover processing costs.
2. Cancellation After Order Processing (Before Shipment/Installation Scheduling)
- If the order has already been processed but not yet scheduled for shipment or installation, cancellation may be allowed with a deduction of 10% from the total order value to cover processing and inventory restocking fees.
- Any custom-made or special-order components that are non-refundable from our suppliers will be deducted at actual cost.
3. Cancellation After Shipment or Installation Scheduling
🚫 NOT ALLOWED: Due to the nature of solar system installations, once the product has been shipped or an installation date has been scheduled, the order CANNOT be canceled under any circumstances.
- Solar installations require customized engineering, logistical arrangements, and workforce deployment, making it impossible to accept cancellations after scheduling.
4. Non-Cancellable Orders
- Orders with completed shipment or installation scheduling.
- Customized solar system orders where components have been specially ordered or assembled.
- Bulk orders or corporate projects where a contractual agreement has been signed.
5. Refund Policy for Canceled Orders
- Approved refunds for eligible cancellations will be processed within 10–14 business days to the original payment method.
- Any banking or transaction fees incurred due to cancellation will be deducted from the refund amount.
- Refund timelines may vary depending on the payment provider.
6. How to Request a Cancellation
To cancel an order, please contact us at:
- 📧 Email: support@shurjoshokti.com
Provide your Order Number, Name, and Contact Details for verification. Our team will review your request and confirm cancellation eligibility.
7. Exceptions & Special Cases
ShurjoShokti Technologies reserves the right to review cancellation requests on a case-by-case basis, especially in cases of:
- Force majeure events (natural disasters, strikes, unforeseen supplier issues).
- Genuine financial distress (subject to management approval).
🔹 Important Note
By placing an order with ShurjoShokti Technologies, customers agree to the terms outlined in this policy. Since solar system installations require significant planning, engineering, and manpower deployment, cancellations after shipment or installation scheduling will not be accepted under any circumstances.
🚀 We appreciate your trust in our renewable energy solutions and look forward to serving you!
